FAQ's

Can I use my mobile phone to edit templates?
Yes you can do basic edits on your mobile phone, but for a optimal editing experience and access to all features, it is recommended to use the Canva and Corjl platforms on a computer or laptop. 

All other templates (MS Word, PDF, Photoshop) can only be downloaded and edited on a computer using the relevant software.

Please read the product descriptions for template specific information and editing options.

**IF YOU CAN'T EDIT THE FILE OR OPEN ANY OF OUR LINKS TO THE FILES, PLEASE LET US KNOW IMMEDIATELY AND WE WILL GET IT RECTIFIED ASAP**

Do you offer custom / personalised orders?
Unfortunately, we don’t offer custom orders or designs at the moment.  We however can make small changes to our current designs at an extra cost.  See Customisation for pricing.

We regularly upload new designs in variety of designs and styles. If you need a size or color change of an existing template please contact us.

What happens if I don’t receive my download files?
You should receive a direct download link within 5 minutes after making payment; and; the download link is sent to your email address used at checkout. Please remember to check your junk folder.
Please contact us if there is any issue receiving our files and we will assist right away.

Can I change or cancel my download after purchase?
ALL SALES ARE FINAL. We do not offer returns or changes to your order after you have already received your download link unless the file is damaged, or you never received your purchase. Customer satisfaction is priority number one for us so please do contact us if there is any issue.

Does my order expire? How long will I have access to it?
All templates are yours forever – which means there is no time or download limit on your order.

Please make a copy of your files in a safe place after downloading it just in case.

How can access my Corjl Template?
Within your order you will receive a PDF/JPG outlining the process of accessing your Corjl template.

Look out for an email from Corjl which should automatically come through within 5 minutes of the order. Please note the email will be sent to the email used at the check out page and not your PayPal email (if they are different).

Once you receive the email from Corjl,  click the link and this will take you to the Corjl login page. If you are using Corjl for the first time you will need to create an account first. Once done you will be able to access, edit, save and download your templates.

Printing
For professional printing, I recommend Prints of Love. They offer high-quality prints and amazing customer service! When you use my special link below, you'll receive FREE shipping and envelopes:

https://printsoflove.com/ref/peppatreedesigns

Use code "PRINTSHOP10" at Prints of Love for 10% off your order of $49 or more!

Alternatively, you can also print at your local printing shop or from your home printer.

Printing at home
Print at home using good quality paper and ink. Print at home is suited for templates with less color, white or faint background. For templates with lots of color, it might be best to print it professionally to achieve the best results.

Download your printable files from Canva or Corjl with the 'show bleed' option ticked to ensure no artwork cropping occurs and to get the file print ready.
Print colors and quality may vary depending on your screen resolution and settings. Use good quality paper for best results.

What is Corjl and Canva? Can I use my templates if I do not have an account?
Corjl and Canva are both online design platforms which is free to use by you as a buyer.  All you need to do is register for a free account and you will be able to access your templates.

Both platforms allows you to edit your designs, save and download the file format you require for your project.